FAQs
General
How are the Toronto Zoo Wildlife Conservancy and the Toronto Zoo connected?
The Toronto Zoo Wildlife Conservancy is the dedicated fundraising partner supporting vital conservation efforts led by the Toronto Zoo in the fight against extinction. With the help of generous donors, we support animal well-being, experiential learning opportunities, and essential conservation science programs connecting people with nature.
Are you a legal charity?
Yes, the Toronto Zoo Wildlife Conservancy is a legally registered charity. Our Charitable Business Number is 75405 9111 RR0001
How can I update my donor information with you?
Please contact us at wildlifeconservancy@torontozoo.ca or call us at 416-392-9107 and we’ll be happy to assist you in making the update.
I can’t find my tax receipt. How do I get a new one?
If your donation was made online, look in your junk folder. If you’ve already checked and it isn’t there or if you have misplaced a tax receipt received in the mail, email wildlifeconservancy@torontozoo.ca or call us at 416-392-9107.
I would like to change how often/where the Toronto Zoo Wildlife Conservancy contacts me.
We’d be happy to adjust how we connect with you and offer several options to suit your needs. Please reach out to us at 416-392-9107 or wildlifeconservancy@torontozoo.ca, and can update your preferences.
I’m interested in donating a physical item. What do I need to know?
Donating physical items (gifts in kind) can be a wonderful way to support your Toronto Zoo. In-kind donation offers should be submitted in writing to wildlifeconservancy@torontozoo.ca with a description of the item and a photo, if possible.
Will the Toronto Zoo donate tickets for my fundraiser?
Your Toronto Zoo is a not-for-profit organization and has supported various fundraising events through its donation program. To learn more, please refer to the Zoo's Donation Policy.
Monthly Donations
Why give monthly?
A recurring gift is a simple way to provide stable funding for conservation efforts and animal care, knowing your support is making a lasting impact on the animals and their habitats – today and in the future. Your automated monthly donations are secure, and you’ll receive a consolidated tax receipt once a year.
You can sign up for monthly giving online, by mail, or by phone at 416-392-9107, and you can update your giving preferences at any time.
As a monthly donor, when will I receive my tax receipt?
Monthly donors will receive one receipt per year, issued in February. This receipt will include the total of all contributions, including any one-time donations made alongside your monthly support.
How do I update or change my monthly gift information?
Please contact the Toronto Zoo Wildlife Conservancy at 416-392-9107, and we would be happy to assist you with updating your monthly gift method or changing your credit card and account information.
Adopt An Animal
What adoption packages do you have available?
We have three standard adoption packages: Conservation Crew ($50), Species Ambassador ($100), and Wildlife Protector ($250).
We also have digital-only adoptions available for $25.
Each donation amount is associated with different gifts of appreciation.
A few times a year, we also offer "special" adoption packages that typically include a plush toy.
How does my donation support the Toronto Zoo?
Donations made through the Adopt an Animal program support the Zoo's ongoing conservation efforts to save and protect endangered species.
Is my adoption fee a one-time fee?
Yes, your adoption fee is a one-time donation. You will be notified by email when your adoption period is coming to an end. You will not automatically be charged for an adoption renewal.
When will my adoption package arrive?
Adopt an Animal package orders are fulfilled 1-2 business days after your order is placed. Our standard adoption packages are shipped via Canada Post, which typically arrives to you 5-10 business days after your order is placed. If your order has not arrived and it's been longer than 10 business days, please email us at wildlifeconservancy@torontozoo.ca
Animal Advocate ($25) digital-only packages will be sent to the purchaser’s email within 1-2 business days.
When will I receive my tax receipt?
Your donation to the Toronto Zoo through the Adopt an Animal program is eligible for a charitable tax receipt to the extent permitted by law. You can expect to receive your tax receipt in a separate email a few weeks after your order has been placed. If you have questions about your donation or tax receipt, please email us at wildlifeconservancy@torontozoo.ca
What should I put as the certificate name?
The certificate name is the name of the adopter. It can be either yourself, or the recipient's name if it's being given as a gift. Please note that the Toronto Zoo Wildlife Conservancy reserves the right to request an alternate name if the provided name is deemed inappropriate or offensive.
I want to adopt an animal that's not listed. Can I do that?
Yes - all the animals at the Toronto Zoo are adoptable! For more information, please see our Custom Adoptions.
When will the adopters name be displayed on the online wall of recognition?
Typically, adopter’s names are uploaded to our online wall of recognition the month after your adoption is made.
My adoption package arrived damaged or incorrect.
We are sorry to hear that your adoption package arrived damaged or incorrect. Please contact us at wildlifeconservancy@torontozoo.ca for assistance.